nice letter! Very well organized. Standing up for yourself in apartment living is a tough battle. I have been taken advantage of by the managment of my apartment complex, and wish I could go at them with the tenacity that you do! Luckily I live in a quiet complex, but I have not had consistent heat for both of my winters here, so this will be my last. Why are good apartments so hard to find? And good luck Jen! I hope they come around, they really owe you one. plenty of other tenants would be less civilized then you are, or they would just plain move out in the middle of the night!